Reviews from actual customers

Great Customer Service, quick response to quote request and item arrived very quick!

Great company to work with.!!

I was able to procure Resolver Modules that I can no longer get from my OEM and had minimal downtime saving our production schedule.

Needed my part quick to get production back up and running and MRO Electric took care of me with a product in stock and delivered fast!

I appreciate the fact that even though I called late in the day, they were willing to make the extra effort to get the part I needed to me the next day. It worked perfect and got our machine running again.

We recently sent a spindle motor, ac spindle drive, and power unit to MRO for evaluation and repair if necessary. I was told the spindle drive and power unit was in bad shape, so I authorized the repairs. I really wasn't surprised, or had any reason to doubt it was true. A couple of days later I was told the spindle motor needed a "standard repair", and it was going to cost $3,445. I questioned what a standard repair included. I was told the technician could give me a call and explain.So, I agreed. Well, no call from the tech. Later that day I called and said I still haven't heard from the tech, and our owner had already paid the invoice. I was told the tech said it was in bad shape, and the bearings were seized, but, he would still have the tech call me. I proceeded to tell him that I personally pulled the motor, and the bearings were not seized. Of course, still no call from the tech. So a couple days later I sent my last attempt to get some type of satisfaction, read below! "I still have not heard from your tech. I'm concerned about him telling you the bearings were seized. I personally pulled that motor. I spun the shaft by hand, and it was very smooth and free-wheel spun for about 30 seconds. I want to know I can trust your company. $8600 is a lot of money for us, I just don't want to replace anything that is unnecessary. I hope you understand my concern." So, they told me one more time that the tech would be calling me! Now it's a week later and I receive notification that the repair is finished and the motor is shipping out to me. This is horrible customer service. I have absolutely no confidence that I can trust MRO for future repairs...

Top notch customer service...5 Star PLUS...

MROElectric.com the salesman that contacted me was great! The part shipped as it was promised. The item that I was trying to find is obsolete, but they were able to get it for me. GREAT CUSTOMER SERVICE!

Had the item in stock and was able to send it right away at a very reasonable cost.

I'm so satisfied with the service that we received

Great customer service! Joe was very knowledgeable and able to answer all of our technical questions during the process. Shipping was quick and convenient.

This was our first order, and ordering was extremely easy. The product shipped out quickly.

Response is quiq and quite prfessional.Everything looks fine so far.

I needed a memory board, I called to place an order and even though the cut off time had already passed, the staff made everything within their hands to get my shipment at the moment I was paying, great service

Found you online, sent email, got immediate response for what I needed.

Positive experience as first time customer. Order was processed quickly and delivery was timely.. Would most definitely do business with this company as the need arises, as well as recommending them to others.

Very easy to work with

Very efficient service and delivery

GREAT

Quick shipping and product working good, a pleasure doing business with you. Thanks again